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Personnal Data & Cookies Charter

Personnal data protection & cookie policy charter

Welcome to the website www.solar.total.com (the “Website"). By connecting to or browsing the website, you agree that you have read, understood and accepted, without limitation or reservation, the personal data and cookies management policy (the “policy”) and our terms and conditions of use. Please note that other terms and conditions and personal data protection policies apply to other Total Group websites, and we recommend that you read them carefully.

The policy aims to inform you of the rights and freedoms that you can exercise in respect of our use of your personal data and describes the measures that we take to protect these data.

Total Solar is the “data controller” with responsibility for processing the personal data used to manage the website. These processing operations are carried out in accordance with the applicable law.

1. PURPOSE OF PROCESSING, legal basis, period of storage AND TYPES OF DATA COLLECTED

When you visit the website, you may need to provide us with a number of items of personal data, such as your first name and surname, in order to use the services available.

The data controller processes your personal data for the purposes of providing the services and for its legitimate interest.

In particular, we may collect some items of your personal data for the purposes of external communication in order to answer your requests for information.

In our online forms, the mandatory fields are marked with an asterisk. If you do not provide answers to the mandatory questions, we will not be able to provide you with the service(s) requested.

Your personal data will not be processed subsequently in a way that is incompatible with the purposes described above or below the collection forms. Your data are kept for no longer than necessary for processing, namely 3 months.

2. recipients of data

Your personal data may be communicated to one or more of the data controller's departments or to Total Group companies and one or more partners, independent distributors or subcontractors for the purposes of analysis and surveys.

3. Data transfers

Any transfer of data to a country outside the European Economic Area shall be carried out in accordance with the applicable regulations and in such a way as to protect your data appropriately. 

For the purposes of the services provided on this website, your data may be transferred to recipients located outside the European Union: Latin America, South East Asia, Middle East, Japan, South Africa.

For this reason, the Total Group has adopted “Binding Corporate Rules” (BCR) governing intra-Group transfers of personal data originating in the European Economic Area. 

For data transfers not covered by the BCR, to countries outside the European Economic Area, other guarantees are provided. 

You can request a copy by contacting us as explained in article 6 below or by clicking here.

4. SECURITY AND CONFIDENTIALITY OF YOUR DATA 

The data controller takes appropriate steps to preserve the security and confidentiality of your personal data, including to prevent them from being distorted, damaged or disclosed to unauthorised third parties.

5. Cookie management

5.1 Principles

A cookie is a file which enables a website to save information relating to your computer’s browsing of the website (e.g. number of visits, number of pages viewed, etc.), to make your visits to the website smoother.

You can at any time delete the cookies stored on your computer, object to the storage of new cookies and receive a notification before new cookies are stored by changing your browser settings using the instructions below (“Types of cookies, cookies and statistics, and settings”). 

Please note that if you remove a cookie or object to the storage of cookies on your device, you may not be able to use some of the website's services. 

 5.2 Types of cookies, cookies and statistics and settings

The cookies that may be stored on your server when you browse the website are cookies which are intended solely to enable or facilitate electronic communication or which are strictly necessary to provide the service you are requesting (language cookies, login cookies, etc.), or statistics cookies or other cookies in accordance with the conditions below.

When cookies require your agreement before they can be saved, we ask you for this agreement via the “find out more” link displayed on the first page of the website that you land on, in which it is made clear that by continuing to browse the website you accept these cookies. 

5.2.1 Which cookies are installed?

• Data Controller cookies

Cookie Description How to optout ? Duration
Site (has_js) Contains information about the browser session and allows visitors to log into the website See article 5.2.2 Removed when the browser is closed
Site (cookie_agreed) Remembers a visitor's choice regarding cookies See article 5.2.2 13 months 
Drupal.language Drupal cookie configuration (language redirection) See article 5.2.2 7 days
Drupal_language_redirection Drupal cookie configuration See article 5.2.2 1 year
Drupal.tableDrag.showWeight Drupal cookie configuration See article 5.2.2 1 year
authorized_config Allows knowledge of what services were rejected/accepted by the user See article 5.2.2 1 year
getaquote Registers the user’s choice on the Find My Product webform See article 5.2.2 1 year
cookie-agreed Cookie created by “Smile” to retain the user’s choice on cookies within the GDPR scope See article 5.2.2 1 year 1 day

 

• Statistics cookies

Cookie editor Description How to optout ? Persistence

_ga

Cookie used by Google Universal Analytics, allowing user identification through a unique ID generated randomly

See article 5.2.2 1 year
_gid Cookie used by Google Universal Analytics, allowing user identification through a unique ID generated randomly See article 5.2.2 24h
xtant Cookie used by AT Internet (Analytics) containing a technical value linked to the identified visitors management. Used by XITI See article 5.2.2 6 months
xtat Cookie used by AT Internet (Analytics) containing a textual ID linked to the identified visitor. Used by XITI See article 5.2.2 6 months
xtvrn Cookie used by AT Internet (Analytics) containing a technical value linked to the identified visitors management. Used by XITI See article 5.2.2 6 months
_utma Cookie used by Google Analytics to identify a visitor See article 5.2.2 2 years
_utmz Cookie used by Google Analytics to identify the entry point of the visitor on the website, the device, the campaign (if configured through a tracker or AdWords) and the search request See article 5.2.2 6 months
atuserid Cookie used by AT Internet (Analytics) to identify the website visitors in first-party cookie (PS : this cookie is not calling a domain name different from the website). Used by XITI. See article 5.2.2 1 year 1 day
dtCookie Cookie used by Dynatrace (Analytics) containing the session ID (performance tracking) See article 5.2.2 1 minute
dtLatC Cookie used by Dynatrace (Analytics) containing the session ID (performance tracking) See article 5.2.2 1 minute
dtPC Cookie used by Dynatrace (Analytics) to identify the ideal location to measure performance (performance tracking) See article 5.2.2 1 minute
dtSa Cookie used by Dynatrace (Analytics) like intermediate stocking to follow the user’s actions  (performance tracking) See article 5.2.2 1 minute
rxVisitor Cookie used by Dynatrace (Analytics) to identify the visitor (performance tracking) See article 5.2.2 1 minute
rxvt Cookie used by Dynatrace (Analytics) to identify the end of the user’s session (performance tracking) See article 5.2.2 1 minute
atidvisitor Cookie used by AT Internet (Analytics) to collect the numsites (unique site IDs) seen by the visitor and to stock the visitor ID. Used by XITI. See article 5.2.2 6 months

Statistics Cookies enable to measure the number of visits, the number of pages views, in addition to the activity of visitors on the website including their return rate. In that case, a statistical tool creates a cookie with a unique identifier, which will Xiti – AT INTERNET be stored for a maximum of 13 months.

Your IP address is also connected in order to determine the city from where you are connected. It is immediately rendered anonymous after your navigation on the website, which prevents your identification as a physical person. The statistic data concerning the site traffic are first collected by the service provider AT Internet and then returned to the data controller through an aggregated and anonymous way with a web interface to which only him can access.

Such data will not be transferred to third parties nor used for another purpose. At any time, you can block those cookies by using the “opt out” proceeding above http://www.xiti.com/en/optout.aspx .

5.2.2. How can you delete, set up your browsing to refuse or be informed about the installation of new cookies? 

• How can you delete cookies file already installed on your computer? 

  • Go on your  workstation
  • Select in  C:\ the “Windows file”
  • Open the “temporary internet Files” file
  • Select all the files (CTL A) 
  • Choose the option “delete”

• How can you set up your browsing to refuse or be informed about the installation of new cookies? 

  • Surfing with Internet Explorer 5 (Microsoft): choose “Tools”, “internet Options”, “Security”, “Customise the level”, in the rolling menu, click on, “authorize cookies on your computer”, choose “ask for”, to be informed or deactivate so as to refuse all the cookies
  • Surfing with Internet Explorer 6, 7 or 8 (Microsoft): Click on “Tools”, “Internet Options”, “Confidentiality”, then the level you want to apply.
  • Surfing with Firefox: Click on “Tools”, “Options”. In “Privacy” uncheck “Accept cookies”. 
  • Surfing with Google Chrome: Click on “Customise and Control Google Chrome”, click on “Settings”. In “Confidentiality”, click “Content Settings”, and  tick “Block cookies and data from third parties websites.

6. YOUR RIGHTS 

You have a right to access, query, modify, rectify or delete your personal data. You can obtain disclosure of your personal data. You can also object to the processing and circulation of your personal data. The Company reserves the right to reject any request it deems inappropriate. In accordance with applicable law in force, you have a right of formal consent to sales canvassing via e-mail, fax or automatic caller.

If you wish to exercise these rights or obtain other information, please use the contact form to make your request or send it to the following address: 

TOTAL SOLAR
General Secretary
Tour CBX - 1, passerelle des Reflets
92400 Courbevoie - France